Frequently Asked Questions

If you can’t find the answer to your question here, please email us at bookings@torringtonhall.com or call on 07542852277.

Our bedrooms: All of our bedrooms are en-suite, with king size beds.

Arrival details: You will be sent entry code details for the front door, and your keybox, 14 days before your arrival date. Please make sure you have this with you when you arrive. If you don’t receive it please contact us at bookings@torringtonhall.com or on 07542852277 so we can resend them. If you have any difficulties on arrival, please call.

Parking: Parking is free for all Torrington Hall guests. You may park your car from any time on the first day until any time on the last day of your stay with us. Please ensure to register your car on the device in the lobby within half an hour of parking. Ensure you select the correct number of days in the top right hand corner of the screen before entering your car registration number. If you receive a parking ticket, WhatsApp or email a picture of the letter to 07542852277 or bookings@torringtonhall.com as soon as possible.

WiFi: The details for the WiFi network details will be in your bedroom.

Appliances: The rooms come equipped with an iron, an ironing board, a hairdryer, a TV, a mini fridge, tea and coffee making facilities and a travel cot.

Food and drink: Since we are located centrally in St Albans, a few paces from a wide variety of high-quality restaurants, bars and coffee shops, we do not provide food and drink. There is a mini fridge in your room should you wish to store refreshments and a shared kitchenette on the first floor where you can prepare food.

Drinking water: All cold taps in Torrington Hall are drinking water.

Hulbert Room Log Fire: In the colder months you are welcome to relax in the Hulbert Room in the evenings from 6.30pm unless there is an ‘occupied’ sign outside the door. Logs are available if you would like to warm up by a fire.

Damage deposit: In case of damage, for example to sheets, towels, carpet etc, we will claim compensation from the booking agent. To prevent this, please avoid leaving make-up and sun cream on the bedding and towels as these can create stains. Obviously accidents happen; if you spill liquid on the carpet please immediately use slightly damp towels to absorb as much as possible and inform us immediately.

Checking out: The check out time is 10.00 however you are permitted to use the kitchenette until 11.00. If you would like a later check out (12.00), please contact us in advance and we will confirm if this is possible. There may be a surcharge for this. On departure please put your room key back in the correct lockbox, close the lockbox and jumble the numbers. We are happy for you to leave your car in the car park for the whole of your last day.

Reviews: If you would like to leave a review, please email bookings@torringtonhall.com.

If you haven’t been able to find the answer…

… email us at bookings@torringtonhall.com or call us on 07542852277